GEIDI Mailroom

Shared inboxes don’t scale with people

Shared inboxes such as accounts@, orders@, invoices@ and support@ are where an organisation’s real work arrives, piles up and sometimes slips through. At hundreds of emails a day, sorting becomes a slow, manual job that differs from person to person and can’t be audited afterwards. Hiring more people to read the same mail is expensive, and rigid Outlook rules break as soon as something changes. And nobody can answer a simple question: what happened to that email, and who decided?

What GEIDI Mailroom does

GEIDI Mailroom sits on top of your Microsoft 365 shared mailboxes and works like a sharp, tireless mailroom clerk. It reads each incoming message, works out what it is, files it in the right folder, passes on what belongs elsewhere and sets aside anything it isn’t sure about.

• Sorts into your folders. It learns each mailbox’s existing folders and uses them as its categories, so you don’t rebuild how you organise.
• Checks rules first. Fast business rules come first, with AI assistance for the harder cases, and each decision comes with a confidence level.
• Asks when unsure. Uncertain or higher-stakes items are held for a person, already flagged at the top.
• Learns from your team. Every correction is captured, and new automated rules are proven before they’re trusted to act on their own.

What you get

Your people stop sorting and start deciding. Mail is filed the moment it lands, with no manual dragging and no backlog. Every action taken on a message is recorded against it: what was attempted, what came back and whether it succeeded. You can see exactly how any email was handled and correct it in one click.

You stay in control

• Every customer starts in watch-only mode, and actions turn on only when you say so, per mailbox.
• A one-click emergency stop returns every mailbox to watch-only instantly.
• Mail it removes goes to a recoverable quarantine, never a hard delete.
• It connects with the narrowest permissions needed for each mailbox.
• Each customer’s mail and data is walled off from every other’s, enforced at the database level.

Message records are held for the retention window you set, then purged. Any deeper reading of message content is opt-in and recorded. An internal security gate, separate from the build team, signs off before go-live.

Honest limits

GEIDI Mailroom is currently in active pilot with an industrial operator. It doesn’t guess: anything it isn’t confident about waits for a person to confirm. Its accuracy improves over time as your team confirms and corrects its decisions.

See it on your own mailbox

The most convincing demo is your own inbox. GEIDI Mailroom can run in watch-only mode against a real shared mailbox, showing exactly what it would do, so you can judge accuracy before a single email is moved. Tell us about your shared inboxes and we’ll arrange a walkthrough.

Talk to us